Company: PAlo Alto Networks
Selected Projects
Over four years at Palo Alto Networks, I’ve worked across multiple teams within the Network Security organization, partnering closely with Product Managers, Engineers, and UX Researchers to design enterprise security experiences used by thousands of customers.
My work spans product features, Executive demos, and platform frameworks as a part of the following teams: Platform Experience, Shared Services, Copilot, Cloud Identity Engine, and the Multitenant Portal.
Below are brief highlights of key projects where I led the UX design and helped shape the platform experience.
2022 to present
Executive Demo
Customer Experience Portal Vision
Customers had to navigate multiple portals to manage account administration tasks such as viewing and activating product licenses and creating and managing support tickets.
Goal: Define a North Star vision for a unified portal that consolidates these experiences.
Solution: I designed a exploratory conceptual prototype for a Customer Experience Portal that centralizes support and product license management in one place.
2025
Data Visualization Earlier Iteration
Data Visualization Final Design
Executive Demo
GenAI Copilot Vision
Palo Alto Networks collect extensive customer information during sales and pre-sales processes, but that data is rarely carried into the product experience. As a result, customers are often asked to repeat the same information during onboarding, contributing to a drawn-out setup processes. On average, customers take over 6 months to fully realize the platform’s benefits.
Goal: Explore how existing customer data could be leveraged to create a lightweight onboarding experience where key information is prefilled and users simply confirm or update details.
Solution: I designed a blue-sky prototype exploring how Copilot could streamline onboarding by prefilling configuration based on known customer context and guiding users through setup. Users could onboard manually through a traditional interface or with optional voice interaction. The homepage dynamically adapts to surface widgets, insights, tasks, and workflows tailored to the user’s role and industry.
2025
Platform Framework
Unified Dashboard Template
Different microapp teams designed dashboards independently, resulting in inconsistent layouts and interaction patterns.
Goal: Create a shared dashboard template flexible enough to support both practitioner and Executive use cases.
Solution: I designed a unified dashboard template with modular sections and collapsible panels to bring consistency to dashboards across the platform. The framework allows users to tailor views for detailed analysis or high-level insights while providing UX Designers with a shared structure for quickly building dashboards.
2025
Usage and Interaction Guidelines
Product Feature
Strata Cloud Manager User Risk
Security teams lacked visibility into risky user behavior across their organizations, making it difficult to identify compromised accounts or enforce risk-based access policies.
Goal: Provide actionable security insights by aggregating user risk signals from both Palo Alto Networks and third-party sources to generate a User Risk Score.
Solution: I designed a user risk visibility experience that analyzes signals from sources such as Strata Logging Service, Cortex XSIAM, and Azure Entra ID to generate ML-driven risk scores (0–100), risk levels (low, medium, high), and risk categories. Security administrators can quickly identify risky users across the organization and investigate the signals and threats contributing to each user’s risk profile.
2025
Lo-Fi Design Explorations
Product Feature
Strata Cloud Manager In-Product Trials
Customers had to contact sales whenever they wanted to try a new product feature, creating unnecessary friction and back-and-forth.
Goal: Create a self-serve way for customers to request and activate feature trials directly within the product.
Outcome: I designed an end-to-end trial request flow that allows customers to discover and request feature trials directly within the product, reducing reliance on sales at the start of the process.
2024
Product Feature
Multitenant Portal Application Experience
Multitenant admins lacked visibility into application performance across their tenants, making it difficult to identify degraded experiences and troubleshoot issues across large environments.
Goal: Provide a centralized view of application experience scores across tenants, with the ability to drill down from the parent tenant level to child tenants and then to specific applications.
Solution: I designed a multi-layered experience that allows multitenant admins to monitor application health across tenants using ADEM-powered application experience scores (Poor: 1–33, Fair: 34–66, Good: 67–100). Users can drill down from the parent tenant to individual tenants and then to specific applications to analyze incidents, trends, and usage over time. The interface supports both data visualizations and tabular views, allowing users to switch view based on their preferred way of viewing data.
2023
Product Feature
Multitenant Portal Reports
Multitenant administrators lacked a centralized way to generate reports across their tenants. They had to log into each tenant individually to export or schedule reports, making it time-consuming to provide insights to stakeholders. Existing reports were also limited to individual tenants and did not provide a high-level executive view across tenants.
Goal: Enable MSP administrators to generate, schedule, and share cross-tenant reports from a single workflow.
Solution: I designed a multitenant reporting feature that allows admins to generate Executive Summary reports aggregating metrics across tenants. Reports can be downloaded as PDFs, shared via email, or scheduled for recurring delivery. The centralized reporting page allows admins to manage scheduled reports and track report history.
2023
Executive Summary Report
